---
title: "Contact us | Eye Health Guide"
description: "How to reach Eye Health Guide by email, expected response times, and when to seek emergency care instead. Last updated June 2026."
url: https://eyehealthguide.org/contact/
source: Eye Health Guide
licence: "General information only. Cite the URL and the named medical reviewer."
---

Contact

# Contact us

We welcome feedback, correction requests and partnership enquiries about clinically reviewed eye-health content. We cannot provide personal medical diagnosis by email.

Last updated June 2026

Quick answer

You can reach Eye Health Guide by email for feedback, corrections and partnership enquiries — we do not provide personal medical advice or diagnosis by email. For urgent eye problems such as sudden vision loss, severe pain or injury, seek local emergency care instead of waiting for a reply from us.

## Email

For general enquiries, content corrections or media requests, write to us at:

- [hello@eyehealthguide.org](mailto:hello@eyehealthguide.org)

## Response times

We aim to read messages within three to five working days. Complex clinical queries or translation requests may take longer. We do not operate a 24-hour support line.

- General feedback: usually within five working days
- Urgent clinical corrections flagged by professionals: prioritised when verified
- Partnership or licensing enquiries: within ten working days

## What we can and cannot help with

Eye Health Guide publishes educational information reviewed by eye-care professionals. We can help with questions about the site, suggested improvements to articles, and accessible formats where feasible.

- We cannot diagnose symptoms or recommend treatment for individuals
- We cannot interpret your eye scan, prescription or test results
- We cannot expedite hospital appointments or prescriptions

## Medical emergency disclaimer

Do not use email for urgent eye problems. Sudden vision loss, severe eye pain, chemical injury, new flashes with a curtain of vision, or a white pupil reflex in a child need immediate local emergency or specialist eye care — not a reply from our inbox.

## Privacy

Please do not send sensitive personal health records unless necessary for a specific correction request. Messages may be stored to respond and improve content. See our privacy policy for details.

## Accessibility and languages

The site is published in English, Spanish and Indonesian. If you spot a translation error or accessibility barrier, tell us the page URL and we will review it.

## Donations

Eye Health Guide does not take donations. If you want to fund cataract or other sight-restoring surgery, use World Aid Network. Details and disclosure are on the support page.

[Support cataract charity](https://eyehealthguide.org/support/)[Donate at World Aid Network](https://worldaidnetwork.org/donate)